Returns and refunds
Right of Withdrawal
The right of withdrawal under Legislative Decree no. 206/2005 is excluded pursuant to article 59 of Legislative Decree no. 206/2005, as the goods are customized and made to measure.
The Customer is informed of the customization of the product and the exclusion of the right of withdrawal.
The right of withdrawal is also excluded for purchases made by resellers and companies, and by individuals or legal entities acting for purposes related to a professional or business activity.
In all cases where the exclusions of the right of withdrawal indicated above do not apply, pursuant to articles 52 et seq. of the Consumer Code, the Consumer Customer shall have the right to withdraw from the purchase contract of the Product, without incurring any further charges other than the Accessory Costs.
The exercise of the right of withdrawal and therefore the return of the goods to the Seller must take place within 14 days from:
the date of delivery of the Product/s;
the date of delivery of the last Product in case of an order containing multiple lots shipped separately.
In case of withdrawal pursuant to the preceding period, the Customer shall be entitled to a refund of the Cost of the Product.
SPECIFIC APPROVAL under articles 1341-1342 of the Italian Civil Code.
Warranty for Defects
The duration of the warranty, in the event that the Customer is a Consumer under the Consumer Code, is limited to 24 months from the date of delivery, while it is 12 months if the Customer is a Professional.
The warranty is limited to any conformity defects existing at the time of delivery of the Product and which manifest within the period of effectiveness of the warranty starting from delivery. The conformity defect must be reported to the Seller, under penalty of forfeiture of the warranty, within two months from the date on which it was discovered.
A conformity defect means the case in which the Product does not conform to the description provided by the Seller and/or does not possess the qualities of the Product indicated on the Site.
The legal warranty is reserved for Consumers and is applicable only if the goods are used with normal diligence and under normal conditions by the buyer. Therefore, the Seller declines any responsibility for defects if the goods are subjected to conditions of heating, humidity, exposure to atmospheric factors such as, for example, sunlight or abnormal environments. The warranty provided herein is not applicable in case of deterioration of the goods caused by causes external to the intrinsic quality of the product. Any defects and/or faults caused by accidental events or the responsibility of the Customer or by use of the Product not in conformity with its intended use and/or as indicated in the Technical Data Sheet of the Product are also excluded from the scope of the legal warranty.
The warranty does not cover the consequences due to the normal wear and tear of the product. In particular, the following are not covered by the warranty: discoloration of materials due to light or other atmospheric factors or rubbing; deterioration due to accidents such as, for example, stains, burns, scratches, cuts, etc.; deterioration caused by the use of products unsuitable for cleaning the product, not indicated or recommended by the Seller.
The Seller cannot be held responsible, to the extent permitted by law, in case the delivered product does not comply with the legislation of the country of delivery other than Italy; nor in case of non-substantial differences between the purchased goods and their illustrative images and text descriptions published on the Site and therefore also in the Technical Data Sheet of the Product.
The warranty is deemed excluded: (i) if the Consumer is aware of the defect; (ii) if the defect is ascertainable by the Consumer with ordinary diligence; (iii) if the defect of conformity derives from instructions or materials provided by the Consumer.
The Seller is not responsible for public statements if it demonstrates that: it was not aware of the manufacturer's statement and could not have known it with ordinary diligence; the statement had been adequately corrected before the conclusion of the Contract so as to be known to the Consumer; the decision to purchase the consumer good was not influenced by the statement.
If the Customer does not have the quality of Consumer, Legislative Decree no. 206/2005 and subsequent amendments will not apply, and the rules provided by the Italian Civil Code will be applicable. Notwithstanding the exclusions above, if the Customer does not have the quality of Consumer, the warranty due by the Seller has a duration of one year.
In case of duly reported and proven non-conformity, the Customer is entitled to:
the free repair or replacement of the goods, at their choice, unless the requested remedy is objectively impossible or excessively burdensome compared to the other;
in case repair or replacement is impossible or excessively burdensome, or if they have not been carried out within a reasonable time or if they have caused significant inconvenience to the Customer, to a reduction of the price or to the termination of the contract, at their choice.
The requested remedy is considered excessively burdensome if it imposes unreasonable costs on the Seller compared to the alternative remedies that can be carried out, taking into account i) the value that the good would have if there were no non-conformity; ii) the extent of the non-conformity; iii) the possibility that the alternative remedy can be carried out without significant inconvenience to the Customer.
The products sold on the Website may be covered by a Manufacturer's warranty, if different from the Seller. In this case, the Customer can only enforce this warranty against the Manufacturer. The conditions of application of the warranty referred to in this paragraph depend on the individual Manufacturer and are indicated in the so-called warranty certificate contained in the Product's package.
Any conventional warranty issued by the Manufacturer is voluntary and does not add, replace, limit, prejudice or exclude the legal warranty. In no case may the Customer enforce the conventional warranty issued by the Manufacturer against the Seller.
SPECIFIC APPROVAL pursuant to and for the effects of Articles 1341 - 1342 of the Italian Civil Code.